Return Policy

At Hanami Cosmetics, our goal is to ensure you are completely satisfied with your purchases. If you are not fully satisfied with a product, we are here to help. Please read our return policy to understand your options and responsibilities.

1. Return Conditions

1.1 Return Period: Products can be returned within 30 days of delivery.
1.2 Product Condition: To be eligible for a return, the product must be in its original packaging, unused, and in suitable condition for resale. Products that have been opened, used, or tampered with are not eligible for return.
1.3 Proof of Purchase: A receipt or proof of purchase must be provided to process the return.

2. Return Process

2.1 Initiate Return: To start the return process, please contact our customer service team through the "Returns" page on our website. When requesting a return, provide the order number, product details, and the reason for the return so we can assist you efficiently.
2.2 Return Instructions: Once your return request is approved, you will receive detailed instructions on how to return the product.
2.3 Shipping Responsibility: Customers are responsible for return shipping costs, except in cases of defective or incorrect products.

3. Refunds

3.1 Refund Method: Refunds will be processed to the original payment method used for the purchase.
3.2 Processing Time: Refunds will be issued once the returned product is received and inspected. Processing time may vary, and funds may take up to 10 business days to be credited back to the original account.
3.3 Defective or Incorrect Products: If you received a defective or incorrect product, please contact us immediately. We will do our best to resolve the issue and cover any associated return costs.

4. Non-Eligible Products for Return

4.1 Opened or Tampered Products: Products that have been opened or tampered with are not eligible for return.
4.2 Final Sale Items: Products marked as "final sale" or "no returns" are not eligible for return.

5. Order Changes and Cancellations

5.1 Order Changes: Once an order has been processed, we cannot guarantee changes. Please review your order carefully before finalizing the purchase.
5.2 Order Cancellation: To cancel an order, please contact us as soon as possible. We cannot guarantee cancellations after the order has been processed for shipment.

6. Contact

6.1 Customer Service: If you have any questions or concerns about our return policy, please contact our customer support team through the "Contact Us" page on the Hanami Cosmetics website. We are here to help!