Delivery Information
At Hanami Cosmetics, we are dedicated to delivering your products quickly and efficiently. Below, you will find detailed information about our shipping and delivery policies.
1. Shipping Options
1.1. International Shipping: We offer international shipping to most countries. Shipments are made exclusively through postal services; we do not use carriers or couriers.
2. Shipping Costs
2.1. International Shipping Costs: Shipping costs for international orders are calculated based on the destination, weight, and size of your order. You will be able to view the shipping cost during the checkout process.
3. Delivery Times
3.1. Processing Time for Shipment: After payment confirmation, our products undergo a preparation process for shipment, which may take 3 to 5 business days.
3.2. International Delivery Times: After shipment, delivery times for international orders vary depending on the destination country and customs processing. Generally, international shipments take 15 to 25 business days.
4. Shipping Restrictions
4.1. Allowed Destinations: We can only ship to countries that Japan permits. If your country is not on our list of allowed destinations, we will be unable to process your order.
4.2. Shipping by Postal Services Only: All shipments are made exclusively via postal services. We do not use carriers or couriers for delivery.
5. Tracking Your Order
5.1. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment online.
6. Shipping Issues
6.1. Lost or Delayed Shipments: While we make every effort to ensure timely delivery, we are not responsible for delays or losses caused by postal services or customs authorities. If you experience any issues with your shipment, please contact our customer service for assistance.
7. Customs and Duties
7.1. Import Duties and Taxes: International orders may be subject to import duties, taxes, or other charges imposed by the destination country’s customs authorities. These charges are the responsibility of the customer and are not included in the shipping cost. We are not responsible for any additional charges incurred during the importation process.
8. Changes to Shipping Policy
8.1. Modifications: We reserve the right to update our shipping policies at any time. Any changes will be posted on this page.
Contact Us
If you have any questions or concerns about our shipping and delivery policies, please contact us.