Terms & Conditions
Welcome to Hanami Cosmetics. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making any purchase.
1. General
1.1. These Terms and Conditions govern the use of this site and the purchase of products available on it.
1.2. By using our site, you agree to comply with these Terms and Conditions.
2. User Account
2.1. To make purchases on our site, you may need to create a user account.
2.2. You are responsible for maintaining the confidentiality of your account information and password.
2.3. Notify us immediately if you become aware of any unauthorized use of your account.
3. Products
3.1. We strive to describe and display our products accurately.
3.2. We do not guarantee that product descriptions or other content on this site are accurate, complete, current, or error-free.
3.3. At Hanami Cosmetics, we dedicate our full attention and care to providing you with precise and complete descriptions and ingredient information. However, it is important to note that product ingredients may be subject to change at the manufacturer's discretion. To ensure you have the most up-to-date and detailed list, we always recommend checking the product packaging. Our priority is to ensure you have the best possible experience, with complete transparency and confidence in every product we offer.
4. Prices and Payments
4.1. All prices are listed in Japanese Yen (JPY) and are subject to change without prior notice.
4.2. For the convenience of our international customers, prices are converted daily into other currencies based on current exchange rates. Final amounts may vary according to fluctuations in exchange rates.
4.3. We accept payment via credit card and other payment methods as specified on our site.
4.4. Purchases are subject to approval by the card-issuing bank.
5. Shipping and Delivery
5.1. We offer international shipping to most countries.
5.2. Shipping is only possible to countries that Japan permits. If your country is not on the list of allowed destinations, we will be unable to process shipping to that location.
5.3. Shipments are made exclusively via postal services. We do not use carriers or couriers for delivery.
5.4. Delivery times may vary depending on location and product availability.
5.5. We are not responsible for delays in delivery due to events beyond our control.
6. Returns and Refunds
6.1. We accept returns of unused products in their original packaging within 30 days of delivery.
6.2. To initiate a return, please contact our customer service.
6.3. Shipping costs for returning products are the customer's responsibility.
6.4. Refunds will be processed in the original form of payment.
7. Import Duties and Customs Fees
7.1. Responsibility for payment of any import duties, customs fees, or any other charges arising from the importation of products is the customer's.
7.2. We are not responsible for any additional costs or delays caused by customs authorities. It is the customer's responsibility to check and comply with all applicable regulations and fees in their destination country.
8. Privacy
8.1. We respect your privacy and are committed to protecting your personal information.
8.2. For more details, please see our Privacy Policy.
9. Changes to Terms and Conditions
9.1. We reserve the right to modify these Terms and Conditions at any time.
9.2. Changes will take effect immediately upon posting on the site.
10. Governing Law
10.1. These Terms and Conditions are governed by the laws of Japan.
10.2. Any disputes arising from these Terms and Conditions will be resolved in the competent courts of Japan.
Contact
If you have any questions about these Terms and Conditions, please contact us.